IS SHIPPING FREE?
Shipping is free for orders totaling $75 or more.
Our shipping fee is based solely on the order value. Please refer to the table below for our estimated shipping rates
Order Processing Time
Our order processing time is 3-5 business days. During peak seasons, it may take longer due to a high volume of orders. Please note that this is the time we need to prepare your order before it is shipped.
Our shipping time is estimated to take 10-15 business days, depending on your location. Please note that shipping times may vary due to factors beyond our control, such as customs clearance or postal delays.
Total Delivery Time
Please note that the estimated delivery time consists of the order processing time and shipping time. Therefore, the total delivery time for your order will be the sum of the processing time and shipping time. We always strive to ensure that your order is processed and shipped as quickly as possible.
Please be advised that all shipping times are estimates only, and we cannot guarantee delivery times. Shipping times may vary due to circumstances beyond our control, such as customs inspections, natural disasters, or holidays.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to help.